Terms & Conditions

  1. Nova Vida Imports is a business in the imports, retail and wholesale industry that supply kitchenware, homeware and gifts.
  2. Delivery policy Subject to availability and receipt of payment, requests will be processed within seven days and delivery confirmed by way of email.
  3. Export restriction (Optional) The offering on this website is available to South African clients only.
  4. Return and Refunds policy The provision of goods and services by Nova Vida Imports is subject to availability. In cases of unavailability, Nova Vida Imports will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5 % administration fee. All goods are guaranteed against factory defaults and warranty is subject to each product.
  5. Customer Privacy policy Nova Vida Imports shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
  6. Payment options accepted Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Nova Vida Imports bank account, the details of which will be provided on request.
  7. Card acquiring and security Card transactions will be acquired for Nova Vida Imports via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details Customer details will be stored by Nova Vida Imports separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility Nova Vida Imports takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile This website is governed by the laws of South Africa and Nova Vida Imports chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 24 St Andrews Drive, St Francis Links Estate, St Francis Bay.
  12. Variation Nova Vida Imports may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information This website is run by DNA-Online (close corporation) based in South Africa trading as and with registration number CK2005/029772/23 and Dominique Gotte & Alex Gotte (Owners).
  14. Nova Vida Imports contact details Company Physical Address: Pineslopes Boulevard, Pineslopes Shopping Centre, 1st Floor North South Block, Cnr Witkoppen Road & The Straight Avenue, Fourways, Sandton, Johannesburg

Email: sales@novavidaimports.com Telephone: 011 516 0705